Tell us what happened
The spill, its age and any products already applied all help guide the treatment.
Fibre-aware spot and stain assessment, with practical advice about what is removable and what is permanent.

The right response depends on what spilled, what the carpet is made of and what has already been used on it. Some marks are removable soil; others are permanent colour changes.
The spill, its age and any products already applied all help guide the treatment.
Brendan chooses a process for the fibre and the type of stain.
We will explain when a patch repair is more realistic than further cleaning.
If a spill is fresh, blot liquid with a plain white towel and avoid rubbing. For solids, carefully lift what you can without grinding it into the pile.
Avoid mixing household spotters or applying heat. If you can, send a photo and tell us what products have already been tried.
Call or email with a few details and photos if you have them.